FAQ

  • Getting started with EZIBIKES is a simple few steps:

    1. Download the EZIBIKES app from your app store (Google Play or Apple Store)

    2. Open the app & register a few basic details including your payment method

    3. Select the bike/scooter you want and tap ‘START RIDE’ to scan the barcode on the LOCK on the rear wheel of the bike

    4. The lock will unlock, and you’re ready to ride (don’t forget your helmet)

  • We have a few options to choose from depending on your needs:

    • Casual hire: $4 for the first 15 mins and $1.25 per 15 mins thereafter (18c per min)

    • 24 hr pass: $20 for a total of 4 hours riding in a 24 hr period. (8c per min)

    • 3 day pass: $40 for 4 hrs riding per day for 3 consecutive days (5.5c per min)

    • 7 day pass: $80 for 4 hrs riding per day for 7 consecutive days (4.8c per min)

  • Helmets are mandatory by Queensland law. (it’s also a really good idea)

  • All road rules apply when riding EZIBIKES. A few local rules also apply:

    1. No E-Scooters on Macrossan street (bicycles allowed)

    2. There are bicycle lanes on may roads in Port Douglas and also shared PED/Bike paths - these are recommended for slower riders and families. Please give way to pedestrians

    For general road rules please see:

  • When not in use, but still within your hire period, please consider pedestrians, vehicles and other users of roads and footpaths and park out of thoroughfare. Consideration for others is key. Bikes may also be parked in any EZIBIKES parking area at participation resorts and the Bike Shop in Warner street.

    Still unsure? - Ring the Bike Shop & Hire in Port Douglas and we will assist - 4099 5799

  • If you have personal injury, or are in an unsafe situation - call 000 immediately - then call us

    If you have a breakdown situation only, call us on 4099 5799 and we’ll arrange help. This number is also used for after hours support.

  • Yes, start your first ride as normal, then tap ‘Add Ride’ and scan another bike’s QR code

  • Ezibikes is part of the Bike Shop and Hire, a local Port Douglas bike hire and bike shop business own and operated by a local Port Douglas Family. The current owners acquired the business in 2016 and continue to operate it now. The Bike Shop has been a local business operating continuously since 1989, making it one of the oldest businesses in town. We are located in Warner st (just behind Coles) - why not pop in on your ride, we have heaps of local knowledge and would be happy to point out a few Port Douglas highlights to explore.